microsoft mb-210 practice test

Exam Title: Microsoft Dynamics 365 for Sales

Last update: Dec 15 ,2025
Note: Test Case questions are at the end of the exam
Question 1 Topic 3, Case Study 3Case Study Question View Case

You need to make the appropriate change to the system to ensure that statistics are correct in time for each
manager/salesperson meeting.
What should you do?

  • A. Create a workflow for the Goals entity
  • B. In the Goals section of App Settings, select Actuals
  • C. In the Business Management section of Settings, configure Goal Metrics
  • D. In the Goals Settings section of App Settings, select Rollup recurrence
Answer:

D


Explanation:
The number of tickets each salesperson sells must be totalled only at the end of the month, before the monthly meeting
between the salesperson and their manager. Salespeople must not be able to check the quantity sold in the system daily.

vote your answer:
A
B
C
D
A 0 B 0 C 0 D 0
Comments
Question 2 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to resolve the issues on the tickets dashboard.
Which configurations should you change? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Comments
Question 3 Topic 3, Case Study 3Case Study Question View Case

DRAG DROP
You need to ensure that new managers receive the information they need.
What should you do? To answer, drag the appropriate actions to the correct information. Each action may be used once,
more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:


Comments
Question 4 Topic 3, Case Study 3Case Study Question View Case

You need to determine the cause of the issue with desktop users and business cards.
What is the cause of the issue?

  • A. The field needs to be added to the form
  • B. Show image on the form is not selected in Form Properties
  • C. The users do not have the appropriate permissions
  • D. A business rule needs to be set up to show the field
  • E. The AI Builder Business Card control needs to be configured for the field on the form
Answer:

B

vote your answer:
A
B
C
D
E
A 0 B 0 C 0 D 0 E 0
Comments
Question 5 Topic 4, Case Study 4Case Study Question View Case

You need to set up the required sales tracking for multinational customers.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Create a primary account for the customer and contacts for each country of operation.
  • B. Create each country sales territory as a sub-territory of the global territory.
  • C. Associate the customer accounts for each country with the primary account.
  • D. Create a primary account for the customer and assign it to the global territory.
  • E. Associate the accounts in each country with the country sales territory in which it is located.
Answer:

B E


Explanation:
Reference: https://docs.microsoft.com/en-us/power-platform/admin/set-up-sales-territories-organize-business-markets-
geographical-area

vote your answer:
A
B
C
D
E
A 0 B 0 C 0 D 0 E 0
Comments
Question 6 Topic 4, Case Study 4Case Study Question View Case

HOTSPOT
You need to configure the RFQ Won/Loss chart.
How should you configure the chart? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Comments
Question 7 Topic 4, Case Study 4Case Study Question View Case

HOTSPOT
You need to configure forecasting according to the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/capture-forecast-category-opportunity
https://rocketcrm.co.uk/sales-forecasting-dynamics-365-new-feature/

Comments
Question 8 Topic 4, Case Study 4Case Study Question View Case

HOTSPOT
You need to configure the RFQ process flow.
What should you create to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-
flows-overview?view=op-9-1

Comments
Question 9 Topic 4, Case Study 4Case Study Question View Case

HOTSPOT
You need to configure the credit and reference screening playbook to meet the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enforce-best-practices-playbooks

Comments
Question 10 Topic 5, Case Study 5Case Study Question View Case

You need to determine which fields are required when opportunities are marked as lost.
Which fields are required?

  • A. Status and Stakeholders
  • B. Status and Contact
  • C. Status Reason and Competitor
  • D. Status Reason and Description
Answer:

C

vote your answer:
A
B
C
D
A 0 B 0 C 0 D 0
Comments
Page 1 out of 24
Viewing questions 1-10 out of 250
Go To
page 2