microsoft mb-240 practice test

Question 1

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

• A. Add a regional price list to the agreement that includes the price for products and services used.
• B. Add a regional price list to the work order product that includes the price for products and services used.
• C. Add a territory relationship to the work order that includes the price for products and services used.
• D. Add a regional price list to the work order type that includes the price for products and services used.
• E. Add a territory relationship to the agreement that includes the price for products and services used.

Question 2

You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer.

You need to highlight the features that are available on the mobile app to the customer.

Which three features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

• A. Route Schedule Optimization
• B. Offline Capability
• C. Guides
• D. Capture Customer Signature
• E. Barcode Scanning

Question 3

You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

• A. Product
• B. Non Inventory
• C. Inventory
• D. Service

Question 4

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

• A. Incident Type contains appropriate Service Tasks, Products, and Services.
• B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
• C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
• D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

Question 5

DRAG DROP

You are implementing Microsoft Dynamics 365 Field Service for a health care institution.

Your schedulers want to track all examination rooms within a doctors office, and schedule each individual room to a patient.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 6

You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

• A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
• B. Update the Load Default Filters on the Schedule Assistant.
• C. Update the Starting Location to Organization Unit within Schedule Board Settings.
• D. Update the filter on the Scheduler core tool tips view.

Question 7

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are working with your customer to define their schedule board.

Your customer needs you to add or create additional views for their scheduling team.

Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view.

Does this meet the goal?

• A. Yes
• B. No

Question 8

DRAG DROP You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Question 9

You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

• A. Use Facility Scheduling
• B. Use Multi-Resource Scheduling
• C. Use Resource Crew Scheduling
• D. Use Universal Resource Scheduling

Question 10

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.

Does this meet the goal?

• A. Yes
• B. No