DRAG DROP
You need to configure the system to meet the requirements for the sales street team representatives.
Which products should you use? To answer, drag the appropriate products to the correct requirements. Each product may
be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
Configure security, processes, and options
You need to detail a business process for streamlining the customer editing process for account representatives.
Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
A D
You need to configure the system for account representatives.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A C
You need to connect the Excel instance to the Relecloud production instance.
What should you do?
B
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/office-integration/use-excel-add-in
DRAG DROP
You need to configure check printing for Munsons.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.
Select and Place:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/analytics/install-document-routing-
agent
You need to trigger a Flow when a technical service order request is created.
Which three objects can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A B E
DRAG DROP
You need to enable interactive email providers for the different groups in the organization.
Which email providers should you enable? To answer, drag the appropriate email provider IDs to the correct groups. Each
email provider ID may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

HOTSPOT
You need to ensure that the customer service representatives are able to initiate a refund request.
Which workflow elements should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Explanation:
Configure security, processes, and options
HOTSPOT
You need to resolve issues with the default Excel templates.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-excel-templates
You need to determine the root cause for the regional managers issue.
What is the root cause?
D