microsoft mb-600 practice test

Question 1 Topic 6, Mixed Questions

A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into Dynamics
365 Sales.
You need to recommend a data-loading solution.
What should you recommend?

• A. Use the Dynamics 365 Import Tool.
• B. Use the Import from Excel feature.
• C. Use the Excel Template feature
• D. Add to an existing list of contacts in a static worksheet.

Question 2 Topic 6, Mixed Questions

A company uses a checklist to ensure that salespeople are following the same steps when qualifying a lead and that proper
handoff is followed when a salesperson goes on vacation.
You need to recommend a solution that will incorporate this checklist.
What should you recommend?

• A. Dashboards
• B. Workflow
• C. Business Process Flow
• D. Microsoft Forms Pro

Question 3 Topic 6, Mixed Questions

HOTSPOT
A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of
transactions is becoming obsolete, though the data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based
on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 4 Topic 6, Mixed Questions

A client is preparing to go live with a Dynamics 365 Sales implementation that uses Microsoft Azure Active Directory (Azure
AD) group to manage security.
The chief compliance officer (CCO) requires that all solutions meet the following requirements:
Undergo security testing to verify they are secure. Address the needs of users with disabilities.


You need to recommend additional tests to be performed.
Which tests should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Perform bounds testing by using a user account assigned to the custom security role directly.
• B. Perform accessibility testing in the same model-driven apps the users will be using.
• C. Perform penetration testing on the Azure AD tenant.
• D. Perform user acceptance tests for all security user stories.

Question 5 Topic 6, Mixed Questions

DRAG DROP
A client plans to implement Dynamics 365 Sales.
The client identifies the following requirements for handling opportunities:
Records must move to an approval stage after an opportunity is created.

For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form.


An error message must display if a follow-up date is not within seven days of the opportunity creation date.
You need to recommend tools to meet the client requirements.
What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 6 Topic 6, Mixed Questions

A client manages users on Dynamics 365 Sales by using Microsoft Azure Active Directory (Azure AD) groups to assign
security roles. The client also uses team ownership of records in Dynamics 365 Sales extensively.
Users report that they do not have the access they expect. They cannot edit their own records but can edit team-owned
records.
You need to recommend a solution to fix the security role issues while continuing to manage users via Azure AD groups.
What should you recommend?

• A. Assign Security Roles to users directly instead of through Azure AD groups.
• B. Assign Security Roles to the Local Business Owner Team instead of the Owner Team.
• C. Ensure that member security role privileges are set to Direct User.
• D. Assign Security Roles to the Access Team instead of the Owner Team.
• E. Ensure that member security role privileges are set to Default.

Question 7 Topic 6, Mixed Questions

A company is implementing Dynamics 365 Sales.
The company has an internal system for tracking time that salespeople spend on each account. This system must be
integrated with Dynamics 365 Sales.
When a user submits a timesheet in the internal system, a record must be created in Dynamics 365 Sales. The timesheet
has no external-facing APIs.
You need to recommend a solution for integration.
What should you recommend?

• A. Extend the time tracking system by creating a synchronous real-time workflow in Dynamics 365 Sales.
• B. Extend the time tracking system by calling the Web API.
• C. Create a Dynamics 365 Sales asynchronous background workflow to call data from the timesheet system.
• D. Create a plug-in to call data from the timesheet system.

Question 8 Topic 6, Mixed Questions

Note: This question is part of series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?

• A. Yes
• B. No

Question 9 Topic 6, Mixed Questions

DRAG DROP
Your company is implementing Dynamics 365 Customer Service. You are part of the project team that meets weekly to
review implementation progress and troubleshoot.
During the weekly project management meeting, you receive the following updates from developers:
Solution segmentation is not being practiced with first-party solution integrations.

Each independent solution is using a unique publisher. Solution versions are not being updated.


You need to identify the common risk for each item.
Which common risk is represented? To answer, drag the appropriate risks to the correct developer updates. Each risk may
be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 10 Topic 6, Mixed Questions

A company asks you to migrate more than 5,000 records from Dynamics 365 Customer Engagement (on-premises) to the
online version of Dynamics 365 Sales.
You used a third-party utility to migrate the data. The city and state are displayed in the field that should show the street
address.
You must get the data migrated properly in the next 24 hours but have no one to help with this task. You have no other add-
ins and do not want any more customization.
You need to resolve the issues to migrate the data.
What should you do?

• A. Remove data, ensure that field mappings of city and state are correct, and then migrate the data.
• B. Create a custom connector in the Common Data Service, and then migrate the data.
• C. Export the street address field, make changes, and then import the changes.
• D. Manually edit the street address, state, and city field, and then enter appropriate data.

Question 11 Topic 6, Mixed Questions

You design a solution for a client that is moving from Microsoft Dynamics CRM on-premises to Dynamics 365 Sales.
During user acceptance testing, testers report significant performance issues.
You need to recommend a solution to mitigate the performance issues.
What should you recommend?

• A. Increase the plug-in execution time limit of the organization to five minutes.
• B. Create a Microsoft Azure Service Bus endpoint in Dynamics 365 Sales. Implement business logic in Azure functions.
• C. Enable direct access to a Microsoft Azure-replicated SQL database.
• D. Implement workflows. Schedule workflows to run at daily intervals.

Question 12 Topic 6, Mixed Questions

HOTSPOT
A client plans to implement a sales platform to help with sales activities.
The sales platform must have the following capabilities:
Handle a high volume of sales calls that has transcription and call analytics.

Provide support for sales reps in the field on Android or iOS devices. Include social networking capabilities by using


email and LinkedIn.
You need to recommend solutions to help the client achieve the goal.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 13 Topic 6, Mixed Questions

Note: This question is part of series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change the options to Yes in the System settings of Dynamics 365 Customer Service.
Does the solution meet the goal?

• A. Yes
• B. No

Question 14 Topic 6, Mixed Questions

A company provides professional development certifications to technologists around the world. The company uses multiple
call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once.

Ensure that users can access information from several business applications.

Interact with customers by using the following channels: chat, phone calls, emails, and online reviews Implement all


functionality in a single interface
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

• A. Omnichannel for Customer Service
• B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
• C. LinkedIn connector
• D. Unified Service Desk

Question 15 Topic 6, Mixed Questions

You are a Dynamics 365 Customer Service consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
All support issues must come in by email, need to be logged, and assigned to the support group

Accounts must synchronize with the parent company Oracle database

Reports must be sent to the executives on a weekly basis No custom code will be used in the system


You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Microsoft Azure Service Bus
• B. Common Data Services
• C. Microsoft Forms Pro
• D. Power BI
• E. server-side synchronization