microsoft mb-910 practice test

Question 1

HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 2

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
• B. Use Customer Voice to collect and analyze survey results
• C. Use Power Automate to automatically send Customer Voice surveys
• D. Create surveys in Dynamics 365 Marketing by using Questionnaire
• E. Use Customer Voice to compile results from the existing third-party app

Question 3

DRAG DROP A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 4

DRAG DROP A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 5

HOTSPOT

A company uses Dynamics 365 Field Service. Technicians in the company use work orders and inspections to complete their tasks.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Question 6

HOTSPOT A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.
A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.
You need to add the new employee as a resource in the system.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 7

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

• A. Analyze customer sentiment from multiple sources.
• B. Respond to and resolve customer issues by using social media.
• C. Use mixed reality applications to assist technicians performing work in the field.
• D. Use IoT devices and AI to predict when a customer's equipment will need service.

Question 8

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Generate leads from LinkedIn.
• B. Create email templates for LinkedIn messages.
• C. Schedule and publish social posts.
• D. Create and publish events on LinkedIn.

Question 9

HOTSPOT A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 10

DRAG DROP A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place: