Universal Containers requested to leverage Lightning Web Components (LWC) to improve support reps' user experience. LWC will be used as view layer, and Apex classes will have the business logic.
Which attention points should the development team consider when implementing this solution?
b
A support representative at Universal Containers created a report to view all her open cases that have been created in the past seven days and saved the report in the Private Reports folder.
Who can view and run the report?
b
Universal Containers (UC) wants to reduce the amount of redundant leads entered into the system. UC also wants to ensure that leads are only edited/reassigned by the lead owner.
What organization-wide default (OWD) approach should be recommended to help UC implement these requirements?
d
Universal Containers has a customer that meets criteria for two Enterprise Territory Management territories (Portugal and Southern Europe).
What is necessary to assign opportunities to a territory for this account?
d
If a Case requires involvement from one of the Legal team, the Case owner adds one of the corporate lawyers to the Legal SME field on the case.
Since cases are private, how can we grant a lawyer access to a specific case when their assistance is needed?
b
Universal Containers organization wide-defaults model is private for the Account object. A sales representative user has Create/Edit access to opportunity records.
Which level of access will the sales rep have to the related account record?
a
Universal Containers organization wide-defaults model is Private for the Account object. A sales rep owns two opportunities in one Account. The Sales Rep profile has Create/Edit access to opportunity records.
Which level of access will the sales rep have to the related Account record?
b
Universal Containers (UC) has implemented Customer Community with customer community plus licenses for its distributors. Some distributors requested granting specific community users (agents) to view cases submitted by other agents of the same distributor.
Which feature only supports these requirements?
d
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.
How can an architect achieve this requirement?
b
Users at Universal Containers are complaining that a field has disappeared from the Account page after deploying its latest project. The page layout has not changes with this deployment.
How should the admin troubleshoot this issue?
c