Salesforce field service lightning consultant practice test

field service lightning consultant

Last exam update: Dec 18 ,2024
Page 1 out of 3. Viewing questions 1-10 out of 35

Question 1

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? (Choose three.)

  • A. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch. "
  • B. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
  • C. Select a Service Appointment from the list and press the "Schedule" action.
  • D. Select multiple Service Appointments from the list and bulk schedule them.
  • E. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
Answer:

acd

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Question 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?

  • A. Create a Process Builder to generate a report.
  • B. Use the standard Service Report.
  • C. Use the standard Work Order email template.
  • D. Create a custom report.
Answer:

b

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Question 3

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

  • A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
  • B. Create an Approval Process from the Service Appointment for the customer's Authorization.
  • C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
  • D. Create a custom text field to capture the customer's signature on Salesforce mobile app.
Answer:

c

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Question 4

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

  • A. Assign the existing Work Order to a Crew.
  • B. Assign the existing Service Appointment to a Crew.
  • C. Assign the existing Work Order to each staff member.
  • D. Create a new Service Appointment and assign a Crew.
Answer:

d

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Question 5

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?

  • A. Work Orders and Cases
  • B. Cases, Work Orders, and Tasks
  • C. Work Orders Only
  • D. Cases Only
Answer:

a

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Question 6

Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

  • A. Product Catalog
  • B. Site Details
  • C. Asset History
  • D. Contact
  • E. Address
Answer:

bde

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Question 7

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided service longer for Universal
Containers and is considered to have more repair work expertise than Contractor 2.
How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  • A. Assign Contractor 1 as a Preferred Resource.
  • B. Assign Contractor 1 and 2 different capacities for repair work.
  • C. Assign Contractor 2 as an Excluded Resource.
  • D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer:

d

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Question 8

Universal Containers does not want the lunch break to interfere with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

  • A. Create Resource Absences every day.
  • B. Create a recurring Service Appointment.
  • C. Use appropriate Resource Operating Hours.
  • D. Use the Resource Availability Rule.
Answer:

d

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Question 9

Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)

  • A. Adjust Scheduling Policy
  • B. Knowledge Base
  • C. Dispatching
  • D. Customer Entitlements
  • E. Scheduling
Answer:

abc

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Question 10

Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

  • A. Quick Action on Opportunity to Create Work Order
  • B. Quick Action on Opportunity to Create Work Order Line Item
  • C. Quick Action on Work Order to create Opportunity
  • D. Quick Action on Work Order Line Items to create Opportunity
Answer:

c

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