To which objects can you directly assign a registered product? Note: There are 2 correct answers to
this question.
A, C
None
The system needs to be set up to route all messages from Twitter that get created as service tickets
to be
handled by a specific team.
Which feature of SAP Service Cloud can help with this?
C
None
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct
answers to this question.
C, D
None
Which of the following actions can you perform to configure access rights? Note: There are 3 correct
answers to this question.
ABD
None
Which element is needed to determine the due date for the initial ticket response in Service Level
Agreements?
B
None
Which key features of the Analytics framework allow you to monitor business processes in SAP
Service Cloud? Note: There are 3 correct answers to this question.
A, B, D
None
What does the system automatically generate when you create a new employee in SAP Service
Cloud?
D
None
Which business function in the account master will block the release of quotes to SAP S/4HANA?
C
None
When an end user logs an incident in SAP Service Cloud, which steps will be used by the
administrator to manage the incident?
C
None
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note:
There are 3 correct answers to this question.
C, D, E
None
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There
are 3 correct answers to this question.
B, C, D
None
Which of the following scoping questions needs to be flagged to enable automatic ticket creation
based on incoming e-mails?
A
None
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3
correct answers to this question.
BCE
None
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note:
There are 2 correct answers to this question.
A, D
None
Which objects are required to create a service ticket? Note: There are 2 correct answers to this
question.
A, D
None