ServiceNow cis-fsm practice test

certified implementation specialist - field service mangement

Last exam update: Sep 12 ,2024
Page 1 out of 4. Viewing questions 1-10 out of 42

Question 1

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

  • A. Work order templates
  • B. Appointment booking service
  • C. Appointment booking variable set
  • D. Catalog definition
Answer:

c

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Question 2

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

  • A. Agent Location History Map
  • B. Territory Management
  • C. Dispatch Map
  • D. My Dispatch Queue
Answer:

a

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Question 3

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

  • A. Initiation
  • B. Qualification
  • C. Analyze and Improve
  • D. Delivery and Confirmation
Answer:

b

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Question 4

What state must a work order request be in to set dependencies for work order tasks?

  • A. Draft
  • B. Approved
  • C. Qualified
  • D. Waiting Approval
  • E. Awaiting Qualification
Answer:

e

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Question 5

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

  • A. Matching Mandatory Parts for Dynamic Scheduling
  • B. Matching Agents With Most Parts For Dynamic Scheduling
  • C. Matching Skills for Dynamic Scheduling
  • D. Matching Skill Level Gap for Dynamic Scheduling
Answer:

a

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Question 6

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

  • A. The location where the appointment for the task is scheduled
  • B. Timezone that is specified m the user contact record
  • C. The Timezone of the available agent
  • D. The location of the available agent
Answer:

bc

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Question 7

What determines which tasks appear on the task panel in dispatcher workspace?

  • A. Task Panel Filters
  • B. Task Panel Sorting
  • C. Task Panel Dispatcher filters
  • D. Task Panel Card Fields
Answer:

d

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Question 8

When can work order tasks be dispatched?

  • A. Parts have been sourced
  • B. Field agent is assigned
  • C. Customer books an appointment
  • D. Dispatch group is assigned
Answer:

b

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Question 9

What controls the visibility of the Optimize route option in the more actions menu in the agent card on dispatcher workspace?

  • A. UI action
  • B. Client script
  • C. Business rule
  • D. System property
Answer:

a

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Question 10

Which operational role typically creates personal events for an agent's calendar?

  • A. wm_manager
  • B. wm_agent
  • C. wm_dispatcher
  • D. wm_admin
Answer:

b

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