ServiceNow csa practice test

servicenow certified system administrator

Last exam update: Dec 14 ,2024
Page 1 out of 34. Viewing questions 1-10 out of 346

Question 1

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

  • A. Common Service Data Model (CSDM)
  • B. Service Mapping Utility (SMU)
  • C. Service Schema Map (SSM)
  • D. CMDB Class Manager (CMDBCM)
  • E. CI Class Manager (CICM)
Answer:

a


Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

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hardik_desai
3 months, 2 weeks ago

Common Service Data Model

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Pramee
2 months, 4 weeks ago

CSDM is correct

0

Question 2

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

  • A. Layout
  • B. Format
  • C. Configure
  • D. Style
Answer:

d

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hardik_desai
3 months, 2 weeks ago

Format is the correct answer

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Question 3

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)

  • A. Federal Workflows
  • B. Customer Workflows
  • C. Infrastructure Workflows
  • D. Manufacturing Workflows
  • E. Employee Workflows
  • F. IT Workflows
Answer:

bef

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hardik_desai
3 months, 2 weeks ago

Customer, IT and Employee workflows

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Question 4

Which features allow you to update multiple records at one time? (Choose two.)

  • A. List Editor
  • B. Field Update Action
  • C. Bulk Record Update
  • D. Data Remediation Dashboard
  • E. Update Selected Action
Answer:

ab


Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html

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Question 5

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

  • A. Knowledge
  • B. ServiceNow Wiki
  • C. Knowledge Now
  • D. SharePoint
  • E. Stack Overflow
Answer:

a


Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

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Question 6

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

  • A. Look for Update
  • B. Create Record
  • C. Ask for Approval
  • D. Look Up Record
  • E. Wait for Condition
  • F. Wait for Match
Answer:

bcde

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Question 7

What is specified in an Access Control rule?

  • A. Groups, Conditional Expressions and Workflows
  • B. Table Schema, CRUD, and User Authentication
  • C. Object and Operation being secured; Permissions required to access the object
  • D. security_admin
Answer:

c


Reference:
https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation
%20being%20secured

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Question 8

Which tables are available by default in a ServiceNow instance? (Choose three.)

  • A. User
  • B. Issue
  • C. Incident
  • D. Project
  • E. Task
  • F. Item
Answer:

cde

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Question 9

Which displays the list of activities, or history, on a form?

  • A. Formatter
  • B. Dictionary
  • C. Sidebar
  • D. History Menu
Answer:

d

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Question 10

Where can Admins check which release is running on an ServiceNow instance?

  • A. Memory Stats module
  • B. Stats module
  • C. System.upgraded table
  • D. Transactions log
Answer:

b

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